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Aroma D’Zil Shipping Policy

At Aroma D’Zil, we’re dedicated to delivering your orders promptly across Mauritius. Please review our shipping options, costs, and delivery timelines below.

1. Shipping Locations

We currently offer delivery services across all regions in Mauritius. You may also choose to pick up your order at one of our designated pickup points located in Port Louis, Grand Baie, Ebene, and Curepipe.

2. Shipping Methods & Costs

We offer the following shipping options:

  • Standard Delivery: Rs 150 (Free for orders over Rs 1,500 - see Section 5)
  • Next Day Delivery: Rs 250
  • Pickup Point: Free

3. Delivery Timeframes

  • Standard Delivery: Within 2-3 business days.
  • Next Day Delivery: Next business day.
  • Pickup Point: Orders can be collected from your chosen pickup location. We will contact you to arrange a convenient time for collection once your order is ready.

Please Note: Orders placed after 3 PM will be processed the following business day.

4. Order Processing Time

Orders are processed within 1 business day. Orders placed before 3 PM on a business day will be processed the same day. Any orders placed after 3 PM, or on Sundays and public holidays, will be processed on the next business day.

5. Free Shipping Eligibility

Orders totalling Rs 1,500 or more are eligible for Free Standard Delivery across all of Mauritius.

6. Undeliverable Packages

If your package is undeliverable due to an incorrect or incomplete address, we will contact you to arrange a re-delivery. Please note that additional shipping fees may apply for reshipment.

7. Damaged or Missing Items

If your order arrives damaged or with missing items, please contact our customer service team within 48 hours of delivery. We will assist you in obtaining a replacement or a refund to resolve the issue promptly.

8. Changes to Our Shipping Policy

Aroma D’Zil reserves the right to modify this shipping policy at any time. Changes are effective immediately upon posting on our website. Please check our policy periodically for updates.