Aroma D’Zil Shipping Policy
At Aroma D’Zil, we’re dedicated to delivering your orders promptly across Mauritius. Please review our shipping options, costs, and delivery timelines below.
1. Shipping Locations
We currently offer delivery services across all regions in Mauritius. You may also choose to pick up your order at one of our designated pickup points located in Port Louis, Grand Baie, Ebene, and Curepipe.
2. Shipping Methods & Costs
We offer the following shipping options:
- Standard Delivery: Rs 150 (Free for orders over Rs 1,500 - see Section 5)
- Next Day Delivery: Rs 250
- Pickup Point: Free
3. Delivery Timeframes
- Standard Delivery: Within 2-3 business days.
- Next Day Delivery: Next business day.
- Pickup Point: Orders can be collected from your chosen pickup location. We will contact you to arrange a convenient time for collection once your order is ready.
Please Note: Orders placed after 3 PM will be processed the following business day.
4. Order Processing Time
Orders are processed within 1 business day. Orders placed before 3 PM on a business day will be processed the same day. Any orders placed after 3 PM, or on Sundays and public holidays, will be processed on the next business day.
5. Free Shipping Eligibility
Orders totalling Rs 1,500 or more are eligible for Free Standard Delivery across all of Mauritius.
6. Undeliverable Packages
If your package is undeliverable due to an incorrect or incomplete address, we will contact you to arrange a re-delivery. Please note that additional shipping fees may apply for reshipment.
7. Damaged or Missing Items
If your order arrives damaged or with missing items, please contact our customer service team within 48 hours of delivery. We will assist you in obtaining a replacement or a refund to resolve the issue promptly.
8. Changes to Our Shipping Policy
Aroma D’Zil reserves the right to modify this shipping policy at any time. Changes are effective immediately upon posting on our website. Please check our policy periodically for updates.