Aroma D’Zil Refund Policy

Thank you for choosing Aroma D'Zil. We are committed to providing our customers with high-quality products and excellent service. If you are unsatisfied with your purchase, please review our refund policy below.

1. Order Fulfillment and Refunds

• If we are unable to fulfill your paid order due to product unavailability or other issues, we will process a full refund within 14 days of the initial purchase.
• Refunds will be credited to the original payment method used at the time of purchase. You will receive an email confirmation once your refund has been issued.

2. Product Substitution

• In cases where a product is unavailable, we will contact you to confirm if you would like us to substitute it with a similar product of equal or greater value at no additional cost.
• If you prefer not to receive a substitute product, we can provide a gift voucher for the equivalent amount, which can be redeemed for future purchases on our site.

3. Eligibility for Refunds

• Refunds are only available for items that could not be fulfilled or substituted. We do not offer refunds or exchanges for reasons such as personal taste preferences.
• In the event that the product received is damaged or defective, please contact our customer service team within 7 days of receipt for assistance.

4. Contact Us

If you have questions or need assistance with a refund, please reach out to us at:

• Email: contact@aromadzil.com
• Phone: (+230) 5500 8358

We appreciate your understanding and look forward to serving you with the best coffee products in the future.

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